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What's Your Travel Ready™ Advisor Score?

How prepared are you for the accessibility needs already showing up in your bookings?

Take this short assessment to discover your Travel Ready™ Advisor Score, recognize where your instincts are already strong, and uncover practical ways to serve more travelers with greater confidence.

You’ll answer 12 practical, scenario-based questions about client discovery, verification, accessibility and travel planning.

When you’re finished, you’ll receive your Travel Ready™ Advisor Score and a clearer picture of where your accessibility-planning instincts are already strong—and where you may have opportunities to grow.

Ready? Click Start Assessment below.

Please note: This assessment is for self-evaluation only. Completing it does not include a certificate or digital badge. Certificates and badges are awarded upon successful completion of our certification and specialty courses.

Start

Question 1 of 12

A client tells you they use a wheelchair. What should you explore first?

A

Whether they need an ADA-compliant hotel room

B

Whether they plan to bring or rent their wheelchair

C

Their travel goals and how they use their wheelchair throughout a typical day

D

Which destinations advertise wheelchair accessibility

Question 2 of 12

A client says, “I can walk, but not for very long.” What information would be most useful next?

A

Whether they have a disability or medical diagnosis

B

Approximately how far or how long they can comfortably walk, what affects that ability and what helps

C

Whether they would consider using a wheelchair during the trip

D

Whether they want a hotel close to the primary attractions

Question 3 of 12

A hotel confirms that a room is accessible. What should the advisor do next?

A

Ask the hotel to provide its accessibility certification

B

Compare the room with accessible rooms at nearby hotels

C

Verify the specific features the traveler needs and document what the hotel confirms

D

Send the traveler the hotel’s accessibility page for approval

Question 4 of 12

A traveler says they can transfer into a vehicle independently. Before arranging transportation, what is still important to clarify?

A

Whether they have used accessible transportation before

B

Whether they can manage the specific seat height, step, doorway and method of transferring involved

C

Whether they would prefer private transportation

D

Whether the transportation company describes its vehicles as accessible

Question 5 of 12

A client does not identify as disabled. Which situation should still prompt a more detailed conversation about the itinerary?

A

They become fatigued after standing or walking for extended periods

B

They prefer not to take early-morning flights

C

They usually travel with a family member

D

They prefer smaller hotels to large resorts

Question 6 of 12

A supplier says an excursion is accessible because it can accommodate a wheelchair. What information is most important to obtain?

A

Whether wheelchair users have booked the excursion previously

B

Whether the supplier has an accessibility policy

C

How the traveler boards, moves through and participates in each part of the experience

D

Whether the supplier offers a discounted companion ticket

Question 7 of 12

A traveler can complete most activities independently but may need help when tired. How should that affect planning?

A

Plan based on their usual level of independence

B

Recommend that they travel with someone who can provide assistance

C

Shorten the entire itinerary to avoid potential difficulty

D

Identify when fatigue is most likely, what assistance might be needed and who can safely provide it

Question 8 of 12

A traveler with sensory sensitivities is considering a busy resort. Which approach provides the most useful planning information?

A

Ask whether the traveler has stayed at a resort before

B

Ask which sensory experiences create barriers and what environments or strategies help

C

Choose a smaller resort with fewer guests

D

Review whether the property advertises autism-friendly services

Question 9 of 12

A client’s requested feature has been confirmed by phone. What is the strongest next step?

A

Record the employee’s name and consider the request complete

B

Ask the client whether verbal confirmation is sufficient

C

Request written confirmation with specific details and retain it with the booking documentation

D

Call again later to see whether another employee gives the same answer

Question 10 of 12

An itinerary technically accommodates a traveler’s mobility needs, but every day requires early departures, long transfers and several hours away from the hotel. What may still be missing?

A

Consideration of the traveler’s endurance, recovery time and ability to participate across multiple days

B

A more centrally located hotel

C

Enough scheduled shopping and dining breaks

D

Additional wheelchair-accessible transportation

Question 11 of 12

A client’s primary accessibility arrangement cannot be guaranteed. What is the most Travel Ready™ response?

A

Explain that travel suppliers never guarantee special requests

B

Continue the booking because the request has been documented

C

Clearly explain the uncertainty, investigate alternatives and create a contingency plan with the client

D

Recommend that the client contact the supplier directly

Question 12 of 12

Which situation is the clearest red flag requiring additional verification?

A

A supplier uses the word “accessible” but cannot describe the specific features or process

B

A traveler asks to review the itinerary before paying

C

A hotel has a limited number of accessible rooms

D

A tour requires reservations several months in advance

Confirm and Submit